U.S.-based retailers have long realized that relying on domestic growth will not yield shareholder return to the level that meets the street’s expectations.
It’s scary to think about this but Black Friday and the holiday retail season are just around the corner. The leaves will soon be changing and the Thanksgiving turkey will be in the oven in the blink of an eye.
And what does that mean for our clients? Holiday Rollout planning is already underway.
Many hospitality executives often press to discover the true value of our core competencies. “Why does ‘so-and-so’ work with you?” “Where do you provide the biggest return?” “What service makes you an industry leader?” The underlying answer is a simple one: people work with us because we are willing to do the hard part of the logistics planning.
As retailers flock to The Mall of San Juan in Puerto Rico, many are facing delays and setbacks. Of these issues, the following are most present:
- Registering with the Hacienda
- Capacity issues on the barge
- Specialty containers for the barge
- Site challenges as the mall is not finished
- Difficult delivery schedule
- Rising import taxes
From April 26-29th, Atlanta hosted the American Alliance of Museums Annual Meeting and MuseumExpo. John Muenzer and I attended to both meet with existing clients and start new relationships. The show was a success for everyone involved so I wanted to share a few highlights of our trip.
In elementary school, teachers always told the class: “When you point a finger at someone there are four fingers pointing back at you.”
Picture this scenario:
Fixtures sourced in China are delivered to a new store project in the U.S. Three days before they are to be installed in the store, the general contractor calls you and says the transportation company damaged the fixtures when bringing them in from China. You call the transportation company and they claim the general contractor received the fixtures and accepted the fixtures as they were delivered.
I spend most of my days speaking to retailers who usually fall under one of three categories:
- They know they have to “deal” with construction material transportation and warehousing so they attempt to solicit help from their internal team who manages merchandise deliveries.
- They know they should address their construction material transportation and warehousing but they try to ignore it and hope the problem goes away.
- They push their entire construction material transportation and warehousing to a hodgepodge of their manufacturing vendors or their general contractor.
2014 is over and the first quarter of 2015 has officially begun. Now what?
First, congratulations in finishing the holiday season! Many of our clients were running at a thousand miles a minute and now are collectively taking a breath.
Whether you are a procurement professional for a top retailer, a general contractor embarking on a hotel project, or a senior living purchasing agent, it’s critical to look at local installation crews. The cost savings and knowledge level of local crews are paramount for a successful project.
I usually don’t like to give away the farm, however our true competitive advantage in the global marketplace lies with our Project Managers and our Coordinators. The work these dedicated people do on a daily basis would make the average person’s head spin!! Below I am going to highlight a few things that really set our system apart from our competition.
I speak to customers every day, and when it comes to the question of professional FF&E installation, the opinions are vast and widely based on past experiences with installers. From a senior living firm with 500+ facilities to a general contractor with 10 projects a year, the question they often ask is, “why should I pay more for professional installation of my furniture?”
I often hear this debate among my peers and customers in the hospitality industry – is warehousing a good idea? Of course, theoretically speaking, the use of a warehouse is ideal for every project. The problem is, the added flexibility of having all of the construction and FF&E material within a few miles of the project usually doesn’t result in the highest ROI.
A daunting task for any hotelier is a capital renovation. With the ever-changing brand standards of the varied flags that fly over hotels these days, one can get lost in the details. From an endless list of approved manufacturers to the selection of a general contractor, renovating a hotel can be a head-spinning experience.